00282nam a2200097Ia 4500008004100000020001800041082001500059100001900074245004500093260004600138190710s9999    xx            000 0 und d  a81-7036-571-6  a650.19 K13  aKanji, Gopal K 0a100 methods for total quality management  aNew DelhibResponse Book Sage Public1996