TY - BOOK AU - Shah, D L. [et.al] TI - Quality management hand book SN - 0-7069-8920-1 U1 - 658.02 An14Q PY - 1995/// CY - New Delhi PB - :Vikas Publishing House KW - Management KW - | Quality management KW - | ISO 9000 KW - | Total quality management ER -